Q: How do I know if my windshield should be repaired or replaced?
A: Anytime that the damage to your windshield obstructs your line of vision as the driver you will need a full windshield replacement regardless of the size of the chip or the crack. Since the repair does not recreate the flawless design of the original windshield, your view can be distorted if this repair is completed. If an auto glass company says they can do this repair, please be wary. This does not fall in the proper regulation of our industry and is a safety hazard.
If the chip is not in the line of vision for the driver, then a repair can be completed if the chip is no larger than a quarter. Most companies will offer a credit towards a full windshield replacement if the repair fails, but we understand that may not always be an immediate option, so offer a money back guarantee under this circumstance.
A crack that is no longer than a dollar bill can generally be repaired. While some companies will offer a repair on a crack that exceeds this size, the failure rate of the repair sustaining is extremely high. This can result in an unnecessary cost and additional investment in time for a required windshield replacement.
Q: Will my insurance cover the repair of replacement of my glass?
A: If you have full coverage insurance, this is generally covered under comprehension. You would need to speak with your insurance company to determine if this is covered and what your deductible will be.
Q: How long does it take to repair or replace my glass?
A: From the start of the process to completion it should take approximately an hour. Occasionally we will come across situations where the repair or replacement can take longer but this is a rare occurrence.
Q: How long after the repair or replacement can I drive my vehicle?
A: For all repairs other than windshields, you can get back on the road immediately. For a windshield replacement or chip/crack repair, you will need to wait at minimum one hour before you drive your vehicle. This allows the resin or epoxy to set. Getting back on the road any sooner can cause a defect in the bonding of the windshield to the frame of the vehicle. This can result in a safety hazard under the circumstances of an accident or a roll-over.
Q: How long after the repair of replacement can I wash my vehicle?
A: We understand that Texas weather can be unpredictable, so when the sun is shining the temptation to head the car wash can be overwhelming. We recommend that you wait at least 24 hours before washing your car after a repair or replacement. If you get the bonding agent wet prior to this time frame it can result in defect in the bonding agent and can result in safety hazard under the circumstances of an accident or roll-over.
Q: Do you offer a warranty or guarantee on the replacement of my glass?
A: We offer a lifetime warranty on any glass replacement. This includes incorrect installation and glass defects. The warranty does not include any damage sustained after the repair. Damage sustained after installation can include weather related damage, vandalism or road condition damage.
We also offer a money back guarantee on any crack or chip repair that fails. Most companies will offer a credit for a windshield replacement, but we understand that is not always a financial option, or you may like the option to shop around for a new windshield. Should you choose to utilize us for your windshield replacement under the circumstance of a failed repair, we can apply the refund to cost of a new windshield.
Q: Is the warranty transferable?
A: Unfortunately, our warranties are not transferable under the circumstance of you selling your vehicle. We also are not able to fulfill your warranty if you move out of the San Antonio area.
Q: What determines the price of my glass replacement?
A: There are many determinations of the cost of your glass replacement. The age of your vehicle, the make and model and the type of glass you are having replaced will affect your price. Some newer vehicles and certain makes will only have OEM windshields available which will be a higher cost than OEE Windshields.
Q: Does filing a claim with my insurance company affect my premium?
A: Generally filing a claim with your insurance company for a glass replacement or repair will not affect your insurance premium, but in some cases this happen. The best thing to do is discuss this with your insurance company prior to filing the claim.
Q: Do you assist in processing my insurance claim?
A: You will be required to file the claim directly with your insurance company. Once you have filed the claim, you will provide them with our phone number, and they will conduct a conference call with us to confirm the service needed. We will deal with the insurance company from that point forward including billing them directly.
Q: Does liability insurance cover glass replacement or repair?
A: Generally, liability insurance does not include auto glass replacement or repair. Check with your insurance company to confirm. If you do have coverage, give them our phone number, and we will work with your insurance company to complete your need.
Q: Will I still see damage after my windshield has been repaired?
A: The repair will fill the crack or chip. While we buff out the blemish, it does not restore the windshield to its original flawless quality.
Q: Can a damaged windshield affect the safety of my vehicle during an accident?
A: There is an abundance of auto glass companies the boast a damaged windshield can affect your safety and urge you to replace your windshield immediately. The true risk of safety is when a windshield is improperly installed or a non OEE aftermarket windshield is installed. The highest risk becomes present under the circumstance of a rollover during an accident.
Q: Do you bill the insurance company, or do you bill me?
A: Auto Glass on the Go will directly bill your insurance company. You are only required to file the claim and inform your insurance company that you selected us for your auto glass need.
Q: Do I need to be present for you to complete to repair or replacement?
A: You do not need to be present during the entire installation, but we will need you come out open the car. For a windshield replacement or repair we will not need your keys, but for a door glass replacement they may need to present. This is due to the mechanics of the glass, and we will need to start the car to confirm that the glass has been installed correctly. Once the installation or repair has been completed, you can either inspect the vehicle and pay the technician or you can call one of our customer services representatives to pay over the phone. This allows for you to continue with your daily activities with minimal interruption.
Q: Does my insurance company require me to use a certain company if I am filing a claim with them?
Per Texas law, an insurance company cannot limit which company you can select for your auto glass needs. With that said, it is always best to verify that you are working with a credible company. When you are selecting who will repair or replace your windshield or replace you door, vent or quarter glass, ask about warranties, experience and employee certifications and training.
